Good to know

Return window: we hope you love your new piece of Reai Fine Jewelry. If for any reason you'd like to return, we accept returns or exchanges* on unworn, undamaged items within 7 days of delivery. Items must be returned in original packaging and condition, including certificates (if any). Once we receive your return, please allow 5–10 business days for us to process the return. *The following exclusions apply.

Exclusions: made-to-order, custom designs, bespoke pieces, and items that have been resized or altered are final sale and not eligible for return.

Exchanges: if you'd like to exchange a piece, please contact us at hello@reaifine.com within 7 days of delivery, and we can help with an exchange.

Return shipping: customers are responsible for return shipping costs. We recommend using an insured and trackable shipping method, as we cannot be responsible for items lost in transit.

Processing time: each piece is handcrafted with care. Please allow 2–4 business days for processing on in-stock items. Made-to-order and pre-order designs are handcrafted after you order — please allow 4–6 weeks for production and processing. Timelines are listed on each product page.

Domestic shipping: we offer complimentary insured shipping within the U.S. Tracking information will be provided once your order is on its way.

We are confident in the craftsmanship of our jewelry, but in the rare case that your piece arrives with a defect — we offer complimentary repair for any manufacturing or craftsmanship defect discovered within 60 days of purchase. This warranty safeguards against any quality defects resulting from manufacturing faults, including loose diamonds or prongs, missing pavé stones.

Our warranty does not cover issues that arise from normal wear and tear, including but not limited to: scratches, dents, stretched or kinked chains, misshapen bands, or cracked stones. Resizes, lost or stolen pieces are also not covered by this warranty. Should your piece ever require attention due to wear or impact, our artisans can assess and restore it for a repair fee where possible.

For care or repair inquiries, please reach out to our team at hello@reaifine.com. We would be happy to assist you in any way.

Reai Fine Jewelry is not responsible for loss or theft of your jewelry, and we do not provide replacement coverage for lost items. Upon receiving your jewelry, we recommend getting third-party jewelry insurance.

We want you to feel confident in your purchase. For any questions about shipping, returns, or exchanges, please reach out to us at hello@reaifine.com. Our team will be happy to assist you.